Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Contact Us for Inquiries
Customer Service
Our dedicated customer service team is here to assist you with any questions or concerns you may have regarding our products and services. Feel free to reach out to us anytime!
Location
Visit us at our luxurious cigar bar located in the heart of the city, where you can enjoy a premium selection of cigars and craft beverages in a relaxing atmosphere.
Business Hours
We are open from Monday to Saturday, 10 AM to 10 PM, and Sunday from 12 PM to 8 PM. Join us for a delightful experience any day of the week!
Contact Number
For immediate assistance, please call us at (123) 456-7890. Our team is ready to help you with all your cigar needs and inquiries.
At Big Dog Cigar Bar, we pride ourselves on providing exceptional customer service. Our knowledgeable staff is always available to guide you through our extensive selection of premium cigars and craft beverages. Whether you’re a seasoned aficionado or new to the world of cigars, we ensure a welcoming and informative experience. We believe that every visit should be memorable, and we strive to exceed your expectations with every interaction. Your satisfaction is our top priority, and we are committed to making your time with us enjoyable and fulfilling.
We understand that our customers have diverse needs and preferences. That’s why we offer personalized recommendations tailored to your taste. Our team is passionate about cigars and is eager to share their expertise with you. From classic favorites to unique blends, we have something for everyone. Additionally, we host regular events and tastings, providing opportunities to explore new flavors and meet fellow enthusiasts. Stay connected with us through our newsletter and social media for updates on upcoming events and special promotions. We look forward to welcoming you to our lounge!
Get in Touch with Us
If you have any questions or need assistance, please don’t hesitate to reach out. You can fill out our contact form on the website, and we will respond promptly. Alternatively, you can visit us in person during our business hours for a more personalized experience. Our team is always ready to assist you with any inquiries you may have. We value your feedback and are here to ensure that your experience at Big Dog Cigar Bar is nothing short of exceptional. Thank you for choosing us as your go-to destination for premium cigars and craft beverages!
We appreciate your interest in Big Dog Cigar Bar. Our commitment to quality and customer satisfaction drives us to continually improve our services. We invite you to explore our website for more information about our offerings, events, and promotions. If you have specific requests or suggestions, please let us know. Your input is invaluable to us as we strive to create a welcoming environment for all cigar enthusiasts. We look forward to serving you and hope to see you soon at our lounge!